Name: Docteur du Pare-Brise
Address: 985 Rue Chabanel, Chicoutimi, QC G7H 2R2, Canada, Saguenay, QC, G7H 2R2, CA
Telephone: +14185436383
Rating: 4.7

Question 1

What is the Securi-ClairMD Lifetime Warranty?

Accepted Answer

The Securi-ClairMD Lifetime Warranty covers free windshield repairs for as long as you own your vehicle, with no cost to you or your insurance company. It applies to repairs made using the Securi-Clair Process and covers subsequent repairs to a previously repaired windshield, provided it meets industry standards and is not within the ceramic band or a specific distance from the edge.

Question 2

What is covered by the Securi-ClairMD Lifetime Warranty?

Accepted Answer

The warranty covers repairs on your new windshield as long as you own the vehicle. If the warranty was issued through your insurer, it ends if you change insurance companies. For repairs to an already repaired windshield, it covers subsequent repairs as long as you own the vehicle. It applies to Securi-Clair windshields and is valid at participating shops within the same franchise network.

Question 3

What are the criteria for a windshield repair under the Securi-ClairMD warranty?

Accepted Answer

For a repair to be covered, the damage must be on the outer layer of the windshield, the circumference of the crack or chip must not exceed maximum dimensions defined by law, and it must not be in the driver's line of sight. Damage on the ceramic band (black-grey border) cannot be repaired, and the impact point must be at least 3 cm from the visible edge.

Question 4

What is excluded from the Securi-ClairMD Lifetime Warranty?

Accepted Answer

The warranty does not cover repairs if the damaged windshield does not meet repair criteria or requires replacement. If a crack or chip enlarges during a repair attempt beyond repairability, the warranty won't apply, and a new windshield will be needed. It also excludes damage to the inner layer of the glass, heated windshields, damages from normal wear and tear, abusive use, or long-term vehicle rentals where replacement is required by the lessor.

Question 5

What is covered by the Lifetime Labor Warranty?

Accepted Answer

The Lifetime Labor Warranty guarantees that any installation defects, such as air or water leaks, loose moldings, or other issues directly related to our service, will be corrected quickly and at no cost to you, as long as you own the vehicle. If a defect occurs during the warranty period, we will provide and install necessary parts at no extra charge.

Question 6

What is the 90-day stress crack warranty on windshield replacements?

Accepted Answer

We offer a 90-day warranty against stress cracks on our windshield replacements. If a stress crack occurs within this period and is not caused by an external impact, we will replace the glass at no additional cost.

Question 7

What are the exclusions for the Lifetime Labor Warranty and 90-day stress crack warranty?

Accepted Answer

Exclusions include damages caused by accidents, misuse, improper maintenance, road debris, vandalism, theft, natural disasters, illegal activities, deliberate acts, or extreme weather conditions. Problems related to hidden defects, pre-existing conditions, vehicle corrosion, or body deterioration are also excluded, as are repairs or modifications performed by third parties. For commercial vehicles, this warranty applies for one year from the installation date.