Plomberie V.I.P.

I get why this company has such high ratings. The two plumbers that were assigned to our house, Dylan and Mike, were so knowledgeable, professional and honest. We needed our water tank changed and they did it quickly and efficiently. They even swept after being done! We will definitely call that company again if we need more plumbing work done.

As always the person answering the phone when I called was pleasant and gave me an appointment window which was reasonable. Plumber showed up and was also a pleasure to deal with. Highly recommend them after using their service two times.

Great service! Communication was really nice and easy and the professional that did the service (Mike) was very friendly and willing to explain the work and answer questions. Left everything clean and tidy and problem solved! Bonus points for bilingual service and SMS notification that the professional was on route to my place.

I highly recommend this organization. I was searching for a plumber to come quickly and not having much luck when I came across Plomberie V.I.P.. They're fully accredited and top-rated online. Vincent responded to my call almost immediately and was polite, professional and knowledgeable. He spoke English which was greatly appreciated. I called late Friday afternoon and Vincent was able to give me an appointment for Monday which was also greatly appreciated. The plumber arrived on time today, took his shoes off at the door, did a great job fixing the problem and patiently explained everything to me in English. I'm absolutely thrilled with the service I received and will definitely be using Plomberie V.I.P. for all of my plumbing needs from now on!

My experience with VIP was nothing short of extraordinary. I had a big excavation and pipe replacement job to undertake, and I had my concerns choosing VIP since I wasn't able to find many reviews regarding their excavation experience, mostly regarding drain unclogging. Nevertheless, I trusted their rave reviews on Google, and it was a VERY good decision. They are fast, resilient and honest. We had to replace the drains in our basement floor, which started off as a smaller project (just the mechanical room at the back of the house, due to a slow-draining kitchen sink and bad pipe slopes) and turned into a larger project when we realized that the remaining pipe sloping wasn't adequate and that the state of the existing pipes would require an eventual replacement. The owner Charles, who I dealt with from my initial inquiry and who was extremely responsive throughout the entirety of the project, convinced me that a patch job isn't a viable solution and that the entire scope should be completed at once to ensure no sloping issues in the future when we replace the rest of the pipes; lo and behold, upon reaching the mechanical room with the correct slope from the front of the house, there was a 3" difference in height that needed to be corrected! Thankfully, this correction was easy because the floor had not yet been poured. All of this to say that VIP has the experience you need from a company when taking on a project of this size. It should be noted that the conversion from small job to larger job was handled with the utmost professionalism: Charles cancelled the concrete truck for the next day and had his guys back the day after to complete the excavation and the rest of the job! Many other companies would have delayed the overall project by many days or even weeks, citing planned work and unavailability. Even with the curveball, the entire job took five working days, which would have been at maximum four days if we planned the entire job from the start. Charles provided an adequate workforce for the excavation, such that it wouldn't last many days, and the new pipe installation and concrete pouring were done quickly and efficiently. All team members were extremely professional, ensuring to protect the floors during the excavation process. They were tidy and cleaned up after each day. Special mention to Mike! This guy is a machine. He was efficient, polite and had the necessary skills for the job. He listened to questions and provided clear responses. You are definitely in good hands with Charles, Mike and the rest of the VIP team! At the end, you will truly feel like a VIP.