Question 1

What is the process for appliance repair?

Accepted Answer

1. Service Call: A technician will assess the problem and provide a preliminary cost estimate over the phone. 2. Appointment: A convenient appointment will be scheduled. For emergencies, service is often provided within 24 hours, sometimes the same day. A written estimate with the diagnosis, required parts, and final price will be provided. 3. Repair: Approximately 80% of service calls are completed on the first visit. If parts need to be ordered, they will source the best delivery times. Repairs are typically completed within three business days.

Question 2

What brands of appliances do you service?

Accepted Answer

We service appliances from almost all manufacturers, including Admiral, Amana, Asko, Beaumark, Bosch, Bravos, Cabrio, Danby, Duet, Electrolux, Frigidaire, GE, Gibson, Haier, Hotpoint, Huebsch, Inglis, Jenn-Air, Kelvinator, Kenmore, Kitchenaid, LG, Maytag, McClary, Moffat, Oasis, Profile, Roper, Samsung, Sears, Sub Zero, Whirlpool, White Westinghouse, Wood's, and many more.

Question 3

Do you offer a warranty on your repairs?

Accepted Answer

Yes, we offer a warranty on installed parts and labor, typically at least three months, and sometimes longer depending on the repair.

Question 4

Can you provide service the same day?

Accepted Answer

Yes, we offer same-day service in many cases, especially for emergencies. For refrigerators, we aim to schedule a service visit within 24 business hours of the call.

Question 5

How are your prices determined?

Accepted Answer

We offer fixed prices for installations. For repairs, a written estimate is provided after the diagnosis. We aim for the best quality-price ratio and always charge manufacturer-set prices for parts.

Question 6

What is your service area?

Accepted Answer

We provide service throughout Montreal and Laval, including various boroughs and municipalities. If your location is not listed, please contact us to inquire about additional travel fees.

Question 7

What happens if I need a part that is not in stock?

Accepted Answer

If a part needs to be ordered, we will contact multiple distributors to obtain the best delivery time and aim to complete the repair within three business days.

Question 8

What safety measures do you take during repairs?

Accepted Answer

Safety is our top priority. Our technicians never perform dangerous interventions or disable safety devices. The appliance will be reassembled and tested properly to ensure family safety.

Action Réparation Électroménager

Action Réparation Électroménager