Question 1

If my air conditioner is not working, what should I do?

Accepted Answer

Ensure the circuit breaker for the air conditioner is ON at the electrical panel and the circuit breaker near the condenser is also ON. Check if the remote control batteries are good. If the air is not sufficiently cooled, check the temperature setting, clean the air filter if clogged (recommended every 2 weeks), close curtains if the orientation is sunny, and clean the condenser annually. If the air conditioner runs normally, you might see condensation or hear the fan while the compressor is silent.

Question 2

What if my furnace is not working?

Accepted Answer

Verify the furnace circuit breaker is ON at the electrical panel. For gas furnaces, ensure the in-room switch is ON. Set the thermostat to 'HEAT' and the fan to 'FAN ON' or 'FAN AUTO' and adjust the temperature. If the air isn't warm enough, check the temperature setting and programmable thermostat. Clean or replace the air filter if clogged. For water heater furnaces, ensure the water heater thermostat is set to 'HOT'. Clear air outlets of obstructions like curtains. If there's a water outage, turn the thermostat to 'OFF', close water valves, and once water is restored, open a toilet faucet to release air before opening the water valves and turning the thermostat back ON.

Question 3

What if my humidifier is not working?

Accepted Answer

Ensure the valve on the copper pipe is open and adjust the control to the desired humidity level. For gas furnaces, there needs to be a heating demand. For electric furnaces, the fan thermostat should be ON. If there's fogging in the windows, ensure the humidity level is between 25% and 40%. Check and replace the filter if it's disintegrating (approx. once a year). Remove window obstructions like curtains.

Question 4

What if my air exchanger is not working?

Accepted Answer

Ensure the unit is properly plugged in. If there's fogging in the windows, set the humidity level between 30% and 40%. Check and replace the filter if it's dusty. Remove window obstructions like curtains.

Question 5

What happens if a technician finds that recommended checks were not performed before calling for service?

Accepted Answer

If our technician finds that the recommended checks were not performed during their visit, the service call will be billed to you, even if you are still covered by the 1-year labor warranty.

Alary Climatisation

Alary Climatisation