Question 1

How to repair a missing frame miter?

Accepted Answer

This question is posed on the homepage but no answer is provided in the text.

Question 2

Are your staff bilingual?

Accepted Answer

Yes, our team is entirely bilingual, ensuring every customer feels comfortable communicating in both French and English.

Question 3

What is your goal regarding customer assistance?

Accepted Answer

Our goal is to make sure our customers can use our assistance to find a quick and easy solution to solve their window hardware or their window frame issue.

Question 4

Do you offer quality products?

Accepted Answer

Yes, Atmos Hardware ensures its products' quality through a pre-shipping protocol which guarantees that the customer's order is fulfilled with reliable products.

Question 5

What happens if the items received are damaged or not conform?

Accepted Answer

If the items received by our customer are damaged or not conform, we will cover the returning shipping fee and it will be possible to exchange the ordered items or to get a refund.

Question 6

What are your shipping origins?

Accepted Answer

We proudly ship from our warehouse established in Quebec City, QC. Our products are all shipped carefully by our expedition team who makes sure that your parcel is transferred to Canada Post or our other shipping partners.

Question 7

Is your customer service available 24/7?

Accepted Answer

Yes, our customer service is available 24/7 to answer any of your questions.

Question 8

What is your approach to customer service?

Accepted Answer

We offer a user-friendly approach that provides its customers the best products found in the market at an affordable price. Every order is handled with care and shipped to your door in the shortest possible time.