Question 1

Do you serve my city?

Accepted Answer

We serve Greater Montreal (West Island, on/off island) and Durham Region (Oshawa, Whitby, Ajax, Pickering).

Question 2

Which brands do you carry?

Accepted Answer

We partner with top Canadian manufacturers like Vinyl-Pro, Vinylbilt, Palma, and Vista.

Question 3

How long does a typical project take?

Accepted Answer

Project timelines vary based on scope and season. We provide clear timelines during the quote process.

Question 4

Do I need a building permit to replace windows in Durham Region?

Accepted Answer

For standard like-for-like replacements (same size opening), no permit is typically required in Oshawa, Whitby, Ajax, Pickering, or Clarington. If you're changing the size of an opening or adding a new one, a building permit is needed. We can advise on your specific situation during the consultation.

Question 5

How do I qualify for the Canada Greener Homes Grant?

Accepted Answer

You need a pre-retrofit EnerGuide evaluation before any work begins. A certified energy advisor visits your home and establishes a baseline. After installation, a second evaluation measures the improvement. The grant amount depends on the energy gain. We can recommend advisors in Durham Region who handle the evaluations.

Question 6

Do you install during Ontario winters?

Accepted Answer

Yes, we install year-round. Our winter protocol uses low-temperature expanding foam (rated to -20°C application), cold-weather silicone sealants, and a one-opening-at-a-time approach. Your home is never left exposed. We've installed through every Durham Region winter.

Question 7

Do I need a permit to replace windows in Westmount or NDG?

Accepted Answer

In designated heritage zones, yes - you typically need approval from the municipal heritage committee before changing window profiles or colors. We handle the submission paperwork and have a strong track record of first-submission approvals. For standard replacements outside heritage zones, no permit is usually required.

Question 8

How does the RBQ warranty plan protect me?

Accepted Answer

As an RBQ-licensed contractor, your project is covered by the Garantie de construction résidentielle (GCR) plan. This provides protection against construction defects for up to 5 years, independent of our own workmanship warranty. It's a legal requirement in Quebec and an extra layer of protection you won't get from unlicensed installers.

Aurora Direct - Windows and Doors Montreal

Aurora Direct - Windows and Doors Montreal