Question 1

What is Canadian Tire's price consistency policy?

Accepted Answer

Canadian Tire attempts to match online prices to those in store. However, online prices, product and service selection and availability, as well as sale effective dates, may differ from those in store and may vary by geographic region.

Question 2

How do I merge a Triangle Rewards® card?

Accepted Answer

On triangle.com and canadiantire.ca: Sign in using your Triangle ID credentials. Go to the “My Account” tab and locate the “Add a card” section. Here, you will be able to add a card to your profile and start collecting electronic Canadian Tire Money® instantly! If you’re still having issues merging a Triangle Rewards card to your account, please Contact Us!

Question 3

How much does Ship to Home delivery cost?

Accepted Answer

The Standard Delivery shipping and handling fee is based on an item’s size, total order weight, delivery type, and the delivery location and delivery distance. You can view the estimated shipping charges on the item's product detail by entering your postal code. The estimator will calculate an estimated shipping and handling fee for the item currently displayed. Final shipping fees, which are based on the full contents of your order, are displayed during the checkout process. Same-Day Delivery costs $9.99 per order. The delivery cost will be reflected in your order total once you select Same-Day Delivery in your shopping cart.

Question 4

Are products sold by Canadian Tire backed by warranties?

Accepted Answer

We stand behind the products we sell. Details on warranties can be found on all product detail pages. If you need to make a claim on the manufacturer's warranty, please contact your local Canadian Tire store. If a product is defective, the manufacturer's warranty applies. If none is specified, we offer a one-year warranty on most products.

Question 5

How long will my order be held in store? Can my order’s pick-up date be extended?

Accepted Answer

Your order will be held at your selected store location for a minimum of 3 days, up to a maximum of 15 days. Hold times vary by store. The number of days your order will be held is indicated on your Ready for Pick Up email. Should your items not be picked up within this time period, they will be cancelled and no longer available for pick up, at which point the charges to your method(s) of payment will be reversed. When a Same-Day Delivery attempt is unsuccessful, the order is returned to the store and help for pick up for 3 days. If you cannot pick up your order by the expected pick up date, please call the store directly to arrange for an extended pick up date.

Question 6

Why am I seeing a notification that my store isn't accepting online orders?

Accepted Answer

Some stores may briefly pause online orders to help manage unusually high levels of demand or to respond to emergencies. Please check back later or order from a store that is currently accepting online orders.

Question 7

Do I have to have an online account to make online purchases from canadiantire.ca?

Accepted Answer

No, you do not need an account to purchase products online. However, having an account offers additional benefits, such as access to your previous orders and Triangle Rewards information, the ability to store your address and payment information for faster checkout, the ability to earn electronic Canadian Tire Money, and more.

Question 8

Is it possible to order Online Only and in store products at the same time?

Accepted Answer

Yes, you can order both Online Only and in-store products together. However, items from your order may be available for pick-up at different times. You will receive a Ready for Pick Up or Shipped email as each part of your order becomes available or is shipped. The estimated availability and/or estimated shipping dates for all products will be displayed on your Order Confirmation email.