Question 1

How much does appliance repair cost in Ottawa, Ontario?

Accepted Answer

In order to identify the issue and provide a quote for the repair, it is necessary for our appliance technicians to diagnose the issue in person. There is a flat-rate service call fee that covers the initial diagnostics of your appliance. Upon inspection of the appliance, the technician will be able to tell you all the details of the problem, if needed find a replacement part and provide a quote. Should you agree to repair the appliance, the service call fee will be waived (it will be covered by the repair service). We keep all of our prices transparent and affordable! The main costs are for labour and parts which can vary from approximately $50-$600 depending on your particular situation (especially when parts should be replaced). We also have a service fee of $60-$80 for performing diagnostics, but it is completely waived if you decide to do your repairs with Capital Appliance Repairs.

Question 2

How long does an appliance repair take?

Accepted Answer

It depends on many factors, such as the appliance type, the brand and the repair we have to do. We offer complimentary same-day service, aiming to get your appliances up and running the same day you call. Typically, it can take one to three hours to repair your appliance. If we don't have a specific replacement part available and we need to order a new one, we might need to wait one to three weeks depending on the manufacturer.

Question 3

Can you provide a quote for appliance repair over the phone?

Accepted Answer

We've tried this in the past when we started our business - we thought that error codes and simple things can be diagnosed over the phone and quoted right away. We learned the hard way that this is not possible. Any issue (even if it seems very obvious) requires in-person diagnostics. The good thing is we've been in business for so many years, that our technicians can find the issue in no time and provide a proper diagnosis for your appliance.

Question 4

Do you offer same-day appliance repair service?

Accepted Answer

Yes, our company has the most technicians in Ottawa, which allows us to provide same-day service. We do not charge extra for same-day appointments. If we have a technician available today in your area, you'll have an appointment and we'll fix your appliance. We are very thoughtful when it comes to fridges and freezers as we understand that timing is everything - we don't want your food wasted and we try our best to come as soon as possible.

Question 5

What is your satisfaction guarantee?

Accepted Answer

We stand by our work by providing a 100% satisfaction guarantee.

Question 6

Are your technicians trained and certified?

Accepted Answer

Yes, our technicians are highly trained and certified.

Question 7

What are your operating hours?

Accepted Answer

Our team is available from 8am to 8pm, 7 days a week.