Question 1

What makes Carreaux Metro the ultimate ceramic tile store in Montreal?

Accepted Answer

Carreaux Metro offers unique collections imported from Italy and around the world, an incredible inventory available immediately, great promotions and rebates, and expert advice with in-store designer services.

Question 2

Do you offer design services?

Accepted Answer

Yes, our experienced designers create unique concepts tailored to your needs, budget, and aspirations, all free of charge.

Question 3

Can I have my tiles delivered to my home?

Accepted Answer

Yes, our partners can ensure the delivery of your products directly to your home. You can also benefit from this service.

Question 4

What is your return policy?

Accepted Answer

Returns are accepted within 30 days of the invoice date for intact, unopened full boxes with the original lot number. Some products, like installation materials and special orders, are final sale. A 35% restocking fee may apply.

Question 5

How long do I have to pick up my order?

Accepted Answer

Any order in the Carreaux Metro warehouse must be picked up by the customer within a maximum of thirty (30) days. Otherwise, storage fees will apply.

Question 6

What are your store hours?

Accepted Answer

We are open Monday to Friday from 8:00 AM to 5:00 PM, and Saturday from 9:00 AM to 4:30 PM. We are closed on Sundays.

Carreaux Métro

Carreaux Métro