Question 1

What is the typical response time for your services?

Accepted Answer

Usual delays are within 24–72 hours depending on the period.

Question 2

What are your transparent rates for service calls?

Accepted Answer

The displacement and diagnostic fee is $175, which includes 30 minutes of intervention. Additional hours are billed at $125/h, charged in 30-minute increments. Parts and materials are billed separately, before taxes.

Question 3

What does the 'Service de Réparation Rapide' include?

Accepted Answer

This service includes a qualified technician's visit to diagnose and repair your air conditioning, heating, or refrigeration system. The rate includes 30 minutes of on-site intervention. Additional hours are billed at $125/h + taxes. Parts, materials, or gases used will be billed separately.

Question 4

What is included in the 'L'entretien préventif' special offer?

Accepted Answer

This service includes a complete system inspection, verification of proper functioning, light cleaning of accessible components, minor adjustments if necessary, and personalized advice to optimize performance. This price is valid for a single unit. Part replacement is not included.

Question 5

What does the 'Nettoyage de climatisation' service entail?

Accepted Answer

The cleaning of your air conditioner is performed by certified technicians. At the end of the intervention, the entire maintenance will be checked, including gas control, to ensure the proper functioning and optimal performance of your appliance. This service provides a deeper cleaning for purer air and better performance, leading to a more efficient air conditioner, reduced energy consumption, and optimal comfort.

Question 6

What is covered by the Hydro-Québec LogisVert program?

Accepted Answer

Hydro-Québec offers financial assistance for the purchase and installation of a high-efficiency heat pump. The amount of aid varies based on the equipment's capacity (BTU) and energy efficiency. Up to $6,700 in financial aid is available for eligible heat pumps for single-family homes in Quebec. Pre-energy evaluation is not required and it can be compatible with other programs in some cases.

Climatisation Perfectionair

Climatisation Perfectionair