Question 1

How can I request a quote?

Accepted Answer

You can request a quote without an appointment by sending us your measurements. If you are unsure about the model choice or how to take your measurements, our experts can help you choose. Contact us and we will assist you.

Question 2

What happens if my on-site measurements differ from the purchased amount?

Accepted Answer

If the on-site measurements differ from the amount purchased, the client will be charged the difference.

Question 3

Will difficult digging be charged separately?

Accepted Answer

Difficult digging will be charged separately if necessary at the time the team performs the work, at a rate of $35.00 per post. You can make the payment online by selecting the Difficult Digging Payment option in the store.

Question 4

What is the warranty on installations purchased online?

Accepted Answer

Installations purchased online benefit from priority processing for installation timelines, but this does not guarantee that your work will be executed within a precise timeframe. Historically, waiting times are reduced by approximately half. The work is guaranteed by the manufacturers; if the manufacturer's warranty is not available, Clôtures Gatineau will assume responsibility for a period of 1 year following the client's full payment and all change orders, if applicable.

Question 5

What is the cancellation fee for an order?

Accepted Answer

A 25% cancellation fee of the value plus tax will be charged for the cancellation of a purchase.