Question 1

Est-ce que les thermopompes fonctionnent bien en hiver?

Accepted Answer

Thermopumpes work extremely well down to the lowest temperature for which they have been designed. Some models work perfectly down to -35 degrees Celsius, while others are not designed to operate in very cold weather. We will advise you on the most cost-effective model based on your needs and situation.

Question 2

Est-ce qu’une thermopompe est un moyen efficace de chauffer une maison?

Accepted Answer

Yes, provided the installed model is suitable for your situation. Unlike most heating methods, the heat produced by a thermopompe does not come from very energy-intensive heating elements. Instead, the heat comes from gas exchange and compression, which requires much less energy per unit of heat produced. For adequate and uniform heating, the right appliance must be installed.

Question 3

Combien de temps prend l’installation d’une thermopompe?

Accepted Answer

Most installations are completed in one day. This includes setting up the unit, control module, finishing work, connections, commissioning, and testing. Your unit will be functional and ready to provide comfort when we leave.

Question 4

À quelles économies puis-je m’attendre en installant une thermopompe?

Accepted Answer

The savings from installing a thermopompe are affected by several factors, such as the power and quality of the unit, as well as the accuracy of the installation. Our meticulous installations and units selected based on your needs are your best guarantee of maximizing your return on investment.

Question 5

Quelle est la garantie sur une thermopompe neuve?

Accepted Answer

New thermopumpes are covered by two warranties: the manufacturer's warranty (typically up to 10 years on parts and labor) and Confort Prestige's installation warranty (1 year for any defects caused by inadequate installation).

Question 6

Faites-vous la réparation et l’entretien d’appareils de chauffage et climatisation?

Accepted Answer

We offer preventive maintenance and repair for the appliances we install. Maintenance is crucial for their lifespan. We offer maintenance plans and on-demand visits to ensure optimal performance year after year. Our 7-day-a-week emergency service is also available to all our clients.

Question 7

Quelles marques d’appareils installez-vous?

Accepted Answer

We offer a wide range of appliances selected for their performance and reliability, including popular and high-end models. If you have a specific model in mind, we will install it.

Question 8

Qu’arrive-t-il si mon appareil tombe en panne?

Accepted Answer

We will resolve the problem as quickly as possible. Although breakdowns are rare, if your unit fails or ceases to perform optimally, contact us. Our emergency service will assist you from the first contact, and a thorough check will be performed promptly. We will coordinate any necessary repairs.