Question 1

Are appliances guaranteed?

Accepted Answer

Most manufacturers offer a 12-month warranty from the moment you take possession of an appliance. Inquire with your in-store advisor or consult the legal text here. You can also visit the Office de la protection du consommateur website for more information.

Question 2

Can I benefit from an additional protection plan?

Accepted Answer

Beyond manufacturer warranties, we can provide you with additional protection for up to four years. Our coverage beyond the manufacturer's warranty ensures you get the best possible warranty for your chosen period. It guarantees your appliance will always function at its full potential, according to the manufacturer's specifications.

Question 3

How to pay for purchases online via your bank?

Accepted Answer

You can pay in-store, use our Fairstone financing service, or make payments through your banking institution (HSBC, Desjardins, RBC, Banque Scotia, CIBC, TD, BMO, BNC). You will need your 7-digit customer number from your contract.

Question 4

Is it possible to pay for my purchases in installments?

Accepted Answer

At Corbeil, you can spread your payments interest-free through our partnership with Fairstone Financière Inc. Financing is offered under certain conditions, including credit approval. Contact our Customer Experience Centre at 1-833-CORBEIL or visit your nearest Corbeil store.

Question 5

How to track my order?

Accepted Answer

After placing your order, you will receive a confirmation email and SMS the day before your delivery. This message will contain a link to track your order in real-time. For any additional information or to modify the delivery date, please contact your advisor or our customer service at 1-833-CORBEIL.

Question 6

Do you pick up unwanted appliances?

Accepted Answer

The pick-up of your old appliances is included unless otherwise indicated in the final contract. Corbeil's delivery team will gladly pick up your old appliances on a 1-for-1 basis, provided it is safe and reasonable to do so. A supplement is charged for oversized appliances. Products must be unplugged and emptied before the delivery team arrives. Refrigerator doors must also be removed by the customer if necessary.

Question 7

Why did you change your brand image?

Accepted Answer

As consumers, you have changed. You are more informed and demanding, and rightly so. We have also changed because we share your values and want to evolve with you. Beyond getting good prices, we know you expect more from a company you trust. Visit our change catalyst page to learn about our transformation and what it can offer you.

Question 8

Where can I get information about a specific product?

Accepted Answer

On our website, through our Customer Experience Centre at 1-833-CORBEIL, in-store, or by visiting one of our distribution centers.

Corbeil Électroménagers - Éco-Choix - Trois-Rivières

Corbeil Électroménagers - Éco-Choix - Trois-Rivières