Question 1

Are my items in good hands for mail-in repairs?

Accepted Answer

Yes, all shoes mailed in will be primarily worked on by an experienced cobbler with almost 20 years in the industry, ensuring your items are well-cared for.

Question 2

What is the guarantee on repairs?

Accepted Answer

We guarantee all jobs for 3 months. The guarantee covers the quality of our workmanship but does not include normal wear and tear.

Question 3

Can you use original parts for repairs?

Accepted Answer

We have relationships with many brands and access to original materials, though ordering original parts can take longer. We will guide you through the process if the manufacturer requires a receipt.

Question 4

How many times can a shoe be resoled?

Accepted Answer

Quality shoes can be resoled multiple times without compromising integrity, typically a minimum of 2 times and up to 4 times, depending on the shoe's construction and owner's care.

Question 5

What is the lead time for repairs?

Accepted Answer

You can expect a lead time of 3-6 weeks from the moment your shoes are in our possession. We keep you updated throughout the process.

Question 6

How can I track my order?

Accepted Answer

You can log into your account page to view the status of your order. Once shipped, we will provide a tracking number from Canada Post/USPS, UPS, or FEDEX.

Question 7

Do you handle international orders?

Accepted Answer

Yes, we do handle international orders, though the lead time may be longer.

Question 8

What happens if my items are lost or damaged in transit?

Accepted Answer

From the moment we have your items, they are our responsibility. We always ship back with appropriate insurance and will compensate you for the full value if items are lost or damaged.

Cordonnerie MTL

Cordonnerie MTL