Question 1

What types of products does DE LA FONTAINE design and manufacture?

Accepted Answer

DE LA FONTAINE designs and manufactures steel doors, fire-rated doors, fire-rated frames, and specialty doors and frames for institutions with specific architectural needs.

Question 2

Where can DE LA FONTAINE's products be found?

Accepted Answer

DE LA FONTAINE's doors and frames can be found in diverse commercial settings worldwide, including the Pentagon, the Boston Museum of Fine Arts, university stadiums, schools, residences, and industrial facilities.

Question 3

What are DE LA FONTAINE's commitments regarding service and reliability?

Accepted Answer

DE LA FONTAINE is committed to offering professional, personalized service and ensuring the reliability of their products and services, which has been the foundation of their reputation for over 50 years.

Question 4

How does DE LA FONTAINE handle logistics and transportation?

Accepted Answer

DE LA FONTAINE has a skillful handling of logistics, ensuring that orders are delivered to their final destination within a record delivery time.

Question 5

What quality assurance measures does DE LA FONTAINE implement?

Accepted Answer

DE LA FONTAINE meets or exceeds hollow metal standards for doors and frames, uses state-of-the-art production tools, employs highly qualified personnel, and has ISO 9001-2015 certified installation for their Sherbrooke facility.

Question 6

What kind of customer service does DE LA FONTAINE offer?

Accepted Answer

DE LA FONTAINE operates with a centralized customer service call center, providing a single point of contact for any inquiries regarding issues, technical questions, lead times, shipping, tracking, or complaints.