Question 1

What does the Securi-Clair Lifetime Warranty cover?

Accepted Answer

The Securi-Clair Lifetime Warranty covers all repairs on your new windshield as long as you own your vehicle, at no cost to you or your insurance company. For windshield repairs, it covers subsequent repairs on a previously repaired windshield under the Securi-Clair process, as long as you own the vehicle. If the warranty was issued through your insurer, it may end if you change insurance companies.

Question 2

How do I get the Securi-Clair Lifetime Warranty?

Accepted Answer

The Securi-Clair Lifetime Warranty is provided free of charge during a windshield repair or replacement claimed through your insurer. If the windshield replacement is covered by insurance, the deductible applies. For retail customers, it can also be purchased as an additional warranty for windshield repair or replacement, provided it's not claimed through insurance.

Question 3

What are the criteria for a Securi-Clair windshield repair?

Accepted Answer

Damage must be on the outer layer of the windshield. The circumference of the crack or chip must not exceed the maximum dimension defined by applicable laws and regulations, and must not be in the driver's field of vision. Damage on the ceramic band (the black-grey border) cannot be repaired, and the impact point must be at least 3 cm from the visible edge of the glass.

Question 4

What is excluded from the Securi-Clair Lifetime Warranty?

Accepted Answer

The warranty does not cover repairs if the damaged windshield does not meet the repair criteria or requires replacement. If a crack or chip expands during a warranty repair to the point where repair is no longer possible, the warranty won't apply, and replacement will be necessary. It also doesn't cover damage to the inner layer of the glass, heated windshields, damage from normal wear and tear or abusive use, or long-term vehicle rentals where the lessor requires replacement.

Question 5

What does the lifetime labor warranty cover?

Accepted Answer

The lifetime labor warranty covers any installation defects, such as air or water leaks, loose moldings, or other issues directly related to the service, for as long as you own the vehicle. If a defect occurs, they will provide and install necessary parts at no extra cost. This warranty expires upon transfer of ownership.

Question 6

Is there a warranty for stress cracks on windshield replacements?

Accepted Answer

Yes, they offer a 90-day warranty against stress cracks on windshield replacements. If a stress crack occurs within this period and is not caused by an external impact, they will replace the glass at no additional cost.

Question 7

What is excluded from the lifetime labor warranty and stress crack warranty?

Accepted Answer

Exclusions include damages caused by accidents, misuse, improper maintenance, road debris, vandalism, theft, natural disasters, illegal activities, deliberate acts, or extreme weather conditions. It also excludes issues related to hidden defects, pre-existing conditions, vehicle corrosion, or bodywork deterioration, and repairs or modifications done by third parties. For commercial vehicles, the warranty is for one year from the installation date.

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