Question 1

What is considered an emergency service?

Accepted Answer

We consider a refrigerator that is no longer cooling to be an emergency, as there is a risk of food loss. We will offer you the earliest possible date and add you to the emergency list to prioritize your case if another client cancels.

Question 2

What is the warranty on repairs?

Accepted Answer

All our repairs are guaranteed for 90 days. If the problem returns, call us back and we will repair your appliance for free if the issue is related to the previous repair performed by our technicians.

Question 3

How are service calls for multiple appliances handled?

Accepted Answer

For a second appliance or more at the same address, the service call fee will be halved for the other appliances, depending on their category (basic, high-end, gas, etc.).

Question 4

What happens if a second technician is needed for a repair?

Accepted Answer

If a second technician is necessary, the base rate will be doubled. An estimate will be established with you before any repair is performed.

Question 5

How do I schedule a service call?

Accepted Answer

You can call us at 1-888-915-8888 (toll-free), fill out your request online, or access our online chat via our website. You can book an appointment for your preferred date and time (morning or afternoon), although we will do our best to accommodate your request.

Question 6

What is the procedure for booking an appointment?

Accepted Answer

The day before your appointment, you will receive a text message after 7:30 PM indicating a time slot that you must confirm. If we do not receive confirmation, we will contact you the morning of the appointment to confirm your presence. If we are unable to reach you, you will need to call us back at 1-888-915-8888 (toll-free) as soon as possible to reschedule.

Question 7

What is the policy on ordering parts?

Accepted Answer

We commit to ordering the necessary parts for your appliance repair within 2 hours. However, we are not responsible for delivery delays from distributors and manufacturers. You can be assured that we have the largest inventory of parts in Quebec.

Question 8

What are the inspection fees for workshop repairs?

Accepted Answer

For cellars & coffee machines, the base inspection fee is $120.00 + taxes, which is non-refundable but deductible if the repair is accepted. For electronic devices, the base inspection fee is $80.00 + taxes. For all other types of appliances, the base inspection fee is $60.00 + taxes.

Electro-Experts - Laval

Electro-Experts - Laval