Question 1

What is considered an emergency service?

Accepted Answer

We consider a refrigerator that is no longer cooling as an emergency due to the risk of food spoilage. We offer the earliest possible appointment and prioritize your case on the emergency list for potential cancellations.

Question 2

How is the service call fee structured?

Accepted Answer

The service call fee is charged once, even if we need to return to install parts. Additional appliances at the same address receive a reduced service call fee based on their category. If a second technician is required, the base rate is doubled, and an estimate will be provided before proceeding with repairs.

Question 3

What is the warranty on repairs?

Accepted Answer

All our repairs are guaranteed for 90 days. If the problem recurs, we will return to repair your appliance free of charge, provided the issue is related to the previous repair performed by our technicians.

Question 4

How do I schedule a service call?

Accepted Answer

You can schedule a service call by calling 1-888-915-8888 (toll-free), filling out your request online, or using our online chat. You can book an appointment for your preferred date and time (morning or afternoon). We will send a text confirmation the day before with a time slot, and you must confirm. If no confirmation is received, we will call on the morning of the appointment.

Question 5

What is the procedure for in-shop repairs?

Accepted Answer

For in-shop repairs, bring your appliance to one of our branches. Our specialized technicians will assess and repair your appliance. If a component needs replacement, we use identical parts recommended by the manufacturer. There are base fees for verification that are non-refundable but deductible if the repair is accepted.

Question 6

What is the turnaround time for ordering parts?

Accepted Answer

We commit to ordering necessary parts for your appliance repair within 2 hours. However, we are not responsible for delivery delays as we are subject to distributor and manufacturer timelines. We assure you that we have the largest inventory of parts in Quebec.

Electro-Experts

Electro-Experts