Question 1

What is the procedure for booking a service call?

Accepted Answer

To book a service call, you can call 1-888-915-8888 (toll-free), fill out the request online, or use the online chat. You can schedule an appointment for your preferred date and time (morning or afternoon). The day before your appointment, you will receive a text message after 7:30 PM with a time slot that you need to confirm. If no confirmation is received, they will call you the morning of the appointment to confirm. If they cannot reach you, you must call back at 1-888-915-8888 as soon as possible to reschedule.

Question 2

What is the service call fee?

Accepted Answer

The service call fee varies by appliance category: $154.95 + taxes for standard appliances, $169.95 + taxes for high-end appliances, and $249.95 + taxes for prestige appliances and gas appliances. This fee is charged once, even if they need to return to install parts. For a second appliance or more at the same address, the service call fee for additional appliances will be half price, depending on their category. If a second technician is needed, the base rate is doubled, and an estimate will be provided before repair.

Question 3

Do you offer guarantees on repairs?

Accepted Answer

Yes, all repairs are guaranteed for 90 days. If the problem recurs and is related to the previous repair, they will return to fix the appliance free of charge.

Question 4

What is considered an emergency service?

Accepted Answer

An emergency is considered when a refrigerator is no longer cooling, due to the risk of food loss. In such cases, they offer the earliest possible date and will add your case to an emergency list for priority if another client cancels.

Question 5

How quickly do you order replacement parts?

Accepted Answer

They commit to ordering necessary parts for repair within 2 hours. While they are not responsible for delivery delays from distributors and manufacturers, they assure clients that they have the largest inventory of parts in Quebec.

Question 6

Do you offer repairs for electronics in addition to appliances?

Accepted Answer

Yes, they offer repair services for various electronic devices including televisions, microwaves, coffee machines, amplifiers, cameras, dehumidifiers, projectors, and audio devices. They also service air exchangers and heating appliances like convectors.

Question 7

What are the base fees for verification of electronic devices or specific appliances?

Accepted Answer

For cellars and coffee machines, the base verification fee is $120.00 + taxes. For electronic devices, it's $80.00 + taxes. For all other types of appliances, the base verification fee is $60.00 + taxes. These fees are non-refundable but deductible if the repair is accepted.

Electro-Experts - Québec

Electro-Experts - Québec