Question 1

What is considered an emergency service?

Accepted Answer

We consider a refrigerator that is no longer cooling as an emergency due to the risk of food spoilage. We offer the earliest possible appointment and prioritize your case on our emergency list for potential cancellations.

Question 2

What is the warranty on repairs?

Accepted Answer

All our repairs are guaranteed for 90 days. If the issue recurs and is related to the original repair, we will fix it again free of charge.

Question 3

How do I schedule a service call?

Accepted Answer

You can schedule a service call by calling 1-888-915-8888 (toll-free), filling out our online request form, or using our online chat. We will help you book an appointment at your preferred time.

Question 4

What are the service call fees?

Accepted Answer

The service call fee varies by appliance category: $154.95 + taxes for standard appliances, $169.95 + taxes for high-end appliances, and $249.95 + taxes for prestige appliances and gas appliances. This fee is charged once, even if multiple visits are required for parts.

Question 5

What happens if a second technician is needed?

Accepted Answer

If a second technician is required, the base service fee will be doubled. An estimate will be provided to you before any repair work begins.

Question 6

What are the workshop repair fees for electronics?

Accepted Answer

For cellars & coffee machines, the base fee is $120.00 + taxes. For electronic devices, the base fee is $80.00 + taxes. For all other appliance types, the base fee is $60.00 + taxes. These verification fees are non-refundable but deductible if the repair is accepted.

Electro-Experts - Sherbrooke

Electro-Experts - Sherbrooke