Question 1

What is considered an emergency service?

Accepted Answer

We consider a refrigerator that is no longer cooling as an emergency, as there is a risk of food loss. We will offer you the earliest possible date and add you to the emergency list to make your file a priority if another client cancels.

Question 2

What is the warranty on repairs?

Accepted Answer

All our repairs are guaranteed for 90 days. If the problem returns, call us back and we will repair your appliance free of charge if the issue is related to the previous repair performed by our technicians.

Question 3

How do I schedule a service call?

Accepted Answer

You can call us at 1-888-915-8888 (toll-free) or fill out your request online or use our online chat via our website. You can then schedule an appointment for your preferred date and time (morning or afternoon).

Question 4

What happens if I need multiple appliances repaired at the same address?

Accepted Answer

The service call fee for additional appliances will be reduced by half, depending on their category (basic, high-end, gas, etc.).

Question 5

What happens if a second technician is required?

Accepted Answer

The base rate will be doubled. An estimate will be established with you before any repair.

Question 6

What is the procedure for in-shop repairs?

Accepted Answer

Bring your appliance to one of our branches, and our specialized technicians will be happy to assist you. Our technicians are trained by manufacturers and have access to all technical lines, service bulletins, and technical data.

Question 7

What are the verification fees for in-shop repairs?

Accepted Answer

For cellars & coffee machines, the verification fee is $120.00 + taxes, which is non-refundable but deductible if the repair is accepted. For electronic devices, it's $80.00 + taxes. For all other types of appliances, it's $60.00 + taxes.

Electro-Experts - Sherbrooke

Electro-Experts - Sherbrooke