Question 1

What is considered an emergency service?

Accepted Answer

An emergency service is considered for a refrigerator that is no longer cooling, as there is a risk of food loss. In such cases, they will offer the earliest possible appointment and prioritize your case if there is a cancellation.

Question 2

What is the warranty on repairs?

Accepted Answer

All repairs are guaranteed for 90 days. If the problem recurs, they will return to repair the appliance for free if the issue is related to the previous repair.

Question 3

How do I schedule a service call?

Accepted Answer

You can schedule a service call by calling 1-888-915-8888 (toll-free), filling out the online request form, or using the online chat feature on their website. You can request a morning or afternoon appointment, and they will send a text message the day before with a time slot for confirmation.

Question 4

What is the procedure for in-shop repairs?

Accepted Answer

For in-shop repairs, you can bring your appliance to one of their branches. They will have their specialized technicians assess and repair your appliance, using original manufacturer parts if necessary.

Question 5

What are the fees for verification of electronics for in-shop repairs?

Accepted Answer

The basic fee for verification of electronic devices for in-shop repairs is $80.00 + taxes. This fee is non-refundable but deductible if you proceed with the repair.

Question 6

What are the fees for verification of cellars and coffee machines for in-shop repairs?

Accepted Answer

The basic fee for verification of cellars and coffee machines for in-shop repairs is $120.00 + taxes. This fee is non-refundable but deductible if you proceed with the repair.

Question 7

What happens if a second technician is needed for an appliance repair?

Accepted Answer

If a second technician is required, the base service call rate will be doubled. An estimate will be provided and discussed with you before any repair work is done.

Electro-Experts - Trois-Rivières

Electro-Experts - Trois-Rivières