Question 1

How do I prepare for my fence installation?

Accepted Answer

Please make sure you can show our crew exactly where you want the fence, ensure water is available for cement mixing, clear the fence line, and clean up if you have dogs. More details are available on the website.

Question 2

What are the installation timelines for fences, decks, and railings?

Accepted Answer

Railing installations are typically completed in one day. Fence and deck installations generally take a few days (plan on one week from start to finish) due to concrete curing. Installers will discuss their specific plans upon arrival.

Question 3

How is the finishing timeline determined for installations?

Accepted Answer

The finishing timeline depends on factors like weather, material type, gate size, fence height, and digging conditions. For specific answers, email installations@fenceall.com with your job number.

Question 4

Do you mark out public utility lines?

Accepted Answer

Yes, Fence-All marks out publicly owned locations (e.g., Bell, Enbridge, Hydro, Water, Rogers, Street Lights) in Ontario and Gatineau. Homeowners are responsible for marking out privately owned lines.

Question 5

What if I need a safety fence for my pool?

Accepted Answer

If you have an existing pool, the safety/pool fence will be brought on the first day of installation. If a new pool is being installed before your fence, email installations@fenceall.com to arrange for safety fence delivery.

Question 6

What happens if the weather prevents my installation on the scheduled day?

Accepted Answer

The installation department will contact you if the installer cannot proceed due to weather. Until you hear from them, assume the schedule remains unchanged.

Question 7

Can I request specific dates for my installation?

Accepted Answer

Yes, you can email installations@fenceall.com with your unavailable dates, and they will ensure your installation is not scheduled on those days. Please include your job number.

Question 8

How do I locate my property line for the fence installation?

Accepted Answer

Generally, people use their lot plans from when they purchased their homes, which contain measurements to help locate and mark property lines. It's recommended to mark the fence line early to inform neighbors.