Question 1

How deep do you drill?

Accepted Answer

Due to Ottawa’s 3.5ft frost lines we consider that to be our desired depth. For decks, we attempt to reach 4-5ft. For fencing, our footing depths range from 3-4.5ft.

Question 2

Is there arsenic in the Pressure Treated Spruce?

Accepted Answer

The Pressure Treated Spruce (PT) that we use for construction does not contain arsenic. The majority of our PT comes from Home Depot; for further information on this product you can contact your local Home Depot.

Question 3

How high can my fence be?

Accepted Answer

Fences in the Ottawa region are not permitted to reach above 7ft. A fence cannot exceed 7ft from the front of your foundation to your back property line. Should a fence continue past the front-most point of your foundation, then it is not to exceed 3.3ft in height.

Question 4

What do you need accessible on days of the build?

Accepted Answer

During the span of the build we require any gates to be left unlocked and the exterior water and power be turned on. If at all possible, we ask that the parking spot on the street in front of your home be left vacant so we can park our trucks and trailers.

Question 5

Who cleans up the mess?

Accepted Answer

We do! Fence Masters prides itself in keeping the jobsite tidy during construction, at the end of each day, and on completion day. During the construction period, all of our lumber will be piled to reduce the clutter. Upon completion of your project our team will do a final clean up to ensure everything is left as it was when we arrived.

Question 6

Are estimates free?

Accepted Answer

Yes, estimates are free, so call today! With every estimate the customer is provided with an ‘on the spot’ print out of approximate job costs.

Question 7

Do I need a permit?

Accepted Answer

Fences do not require a permit but some decks do. Decks need a permit if they are over 2ft from the ground. Permits are the customer’s responsibility. For more information on permits, visit City Hall at Elgin and Laurier.

Question 8

Who calls the gas company?

Accepted Answer

It is the customer’s duty to call Ontario One Call (1-800-400-2255). This is a free service. In group situations our sales associate will acquire the responsibility of contacting them for you and your neighbours.