Question 1

What does your company use to dig the holes?

Accepted Answer

We have various auger machines that fit just about anywhere. Our machines are motorized walk-behind augers. They weigh about 2,000lb and have rubber tracks – making them very turf friendly. We also have clam shell diggers, shovels, and other tools needed for hand digging if necessary.

Question 2

Will the machine cause damage to my lawn or property?

Accepted Answer

Our machines have rubber tracks, which will not cause damage to your lawn. However, if the ground is wet from rain, it may leave some tread-marks in the grass. As well, we cannot drive on freshly set concrete pathways. If you are concerned about damage to your property we recommend to supply a few sheets of plywood for us to drive on which will minimize the impact to your lawn.

Question 3

What does the client need to provide?

Accepted Answer

We will supply labour to dig the holes and we will supply the concrete to set the posts / footings. Client is responsible to provide the posts (for fence posts). As well, if you need us to mark the location of the posts, client must supply the land survey or stakes marking the property line.

Question 4

What are locates and do i need them?

Accepted Answer

Locates are reports that indicate where all underground utility wires run on your property. It is mandatory in Quebec, whenever you are digging, to have this valid paperwork on site. It is the responsibility of the homeowner or contractor to request safety clearance from Info-Excavation. We will review your documents for security and compliance.

Question 5

How do i get locates?

Accepted Answer

Locates are easily acquired by calling Info-Excavation, a private company that works with many organizations that have their services underground. This is a free service and usually takes 5 -7 business days to complete. Locates can be requested on the phone if you wish to speak with a representative.

Question 6

I am replacing an existing deck/fence. Do i still need locates?

Accepted Answer

Yes, you would still need to get locates even if you are replacing a deck or fence because we cannot be sure how the holes were dug previously and we cannot assume this responsibility. As it is mandatory to have valid locates before digging anywhere in Quebec we do require them on every job site.

Question 7

What type of cement do you use?

Accepted Answer

We use regular Portland cement concrete/stone mix. All concrete is hand mixed on site, ensuring the proper mix and solid embedment of the posts on every job.

Question 8

Why should i choose Fence Post Pro to do the job?

Accepted Answer

At Fence Post Pro, we take pride in the work we do and it is reflected by the service that you receive. From the initial estimate until after the job is done, we will be upfront and diligent with you. Once we book the appointment, we will send you a confirmation email or text with the estimate and all the information you need to know to ensure everything goes smoothly. We will follow up with you before the appointment to confirm all the details. When the crew comes onsite, they will explain all the important information you need to know so that you feel comfortable and we will not leave until you are happy with the work. Even after the work is done, we will follow up with you to ensure you were happy with the work.