Question 1

What is the repair service process?

Accepted Answer

1. Diagnosis: Technicians will inquire about the appliance issue and conduct a thorough inspection. They will then report the problem and provide a solution. 2. Repair and Parts Replacement: After customer confirmation, technicians will proceed with the repair, which may include parts replacement or cleaning. If parts need to be ordered, a follow-up appointment will be scheduled. 3. After-Sales Guarantee: Technicians will perform performance tests to ensure everything is functioning correctly and offer maintenance tips for optimal appliance lifespan. Parts are guaranteed for 1 year, and labor is guaranteed for 3 months. The company reserves the right to final interpretation.

Question 2

What is covered by the guarantee?

Accepted Answer

Parts purchased through our technicians are guaranteed for 1 year. Labor is guaranteed for 3 months.

Question 3

What are the operating hours?

Accepted Answer

Monday-Friday: 8:00 AM - 5:00 PM, Saturday-Sunday: 10:00 AM - 5:00 PM.

Question 4

How long has Flash Repair been in business?

Accepted Answer

Flash Repair has been operating under its name for 10 years, with technicians having over 15 years of experience in the appliance industry.

Question 5

Are technicians professionally trained?

Accepted Answer

Yes, technicians are professionally trained and equipped with the proper tools.

Question 6

Is travel to the service location included in the fees?

Accepted Answer

Yes, travel to the service location is included in the quoted fees.

Question 7

What happens after the diagnostic service?

Accepted Answer

Clients receive an estimate of repair service fees and parts costs following the diagnostic service.

Question 8

Can repairs be completed on the first visit?

Accepted Answer

Technicians carry the majority of standard parts, which increases the likelihood of being able to complete the repair during the first visit.

Flash Repair West Island

Flash Repair West Island