Question 1

You’re having a hard time using the website?

Accepted Answer

Try deleting the cookies to determine if that solves the problem. Although every browser is different, you usually need to go to the settings, privacy, and security section, and then erase your browsing data.

Question 2

I can't log in to my account. What should I do?

Accepted Answer

If you are unable to log in, close your browser and try again, if it still doesn't work, you can send an email to customerservice@thefloorbox.ca and we can assist you.

Question 3

How to order samples?

Accepted Answer

Since we are based online, we understand your need to see and touch your future floor, which is why we offer a sample service. The majority of our floors are sampled, these can be identified by the yellow button in the right-hand corner. If this icon does not appear, it means that samples are temporarily out of stock for that item or that we did not have the chance to sample that product. Ask an agent in the online chat for suggestions and we will gladly help you select a product that interests you.

Question 4

Where are you located?

Accepted Answer

We are a Canadian company, based 100% online. Our head office is located in Sherbrooke, Quebec and we have warehouses across Canada from which our orders are shipped.

Question 5

How do I know if FloorBox has received my order?

Accepted Answer

Upon placing your order, you will receive a confirmation email. This means that your payment has been received and that we have received your order. You will then receive a second email to inform you of the status of your order.

Question 6

Is the confirmation email considered an official receipt?

Accepted Answer

No, the order confirmation informs you that the order has been received, an official invoice will be available in your account and emailed to you when your items have been shipped or picked up at one of our pick-up locations.

Question 7

Can I place an order from a mobile device?

Accepted Answer

Absolutely, our site is available in mobile version and all functions remain the same!

Question 8

Where do you source your products?

Accepted Answer

We have established trustworthy relationships with several suppliers who are all based in Canada. We, therefore, have access to a network of over 100 warehouses across the country from which we dispatch our shipments.

FloorBox - The Smartest Way To Buy Flooring

FloorBox - The Smartest Way To Buy Flooring