Question 1

What if I wish to cancel my booking?

Accepted Answer

Should the unfortunate arise and you wish to cancel your booking then you will need to contact us immediately by phone.

Question 2

What if it rains or is extremely windy? (Bouncy Castles Only)

Accepted Answer

No charge is made for any cancellation due to bad weather. It is not desirable to hire castles in wet conditions or when it is extremely windy. Most of our castles have rain covers (if you require a rain cover please state this when booking the castle), which will be suitable for light rain showers or drizzle, but not heavy downpours of rain (the rain cover will sag in the middle and start to drip through!) If you wish to cancel your booking due to bad weather conditions please give us as much notice as possible, preferably before 9am on the day.

Question 3

What if I want to change my order?

Accepted Answer

Please give us a call if your needs change we are happy to change your order based on equipment availability. The earlier you call, the greater the selection.

Question 4

What if it rains? (General Equipment)

Accepted Answer

Remember the inflatables and equipment cannot be operated in wind over 30kmh or in the rain. Fan Party reserved the right to cancel a reservation for safety reasons. If the event must be cancelled due to bad weather, we can reschedule to another date, we don’t refund deposits under any circumstance, and your deposit can be used within 1 year with an additional 5 % discount. (Please call us the same day of your even before 8 am if your event is earlier you must contact us 6 am, we don’t accept calls one day before). There are no refunds after the inflatable or equipment is delivery or set up.

Question 5

What is the Rental Period?

Accepted Answer

The rental period minimum is 4 hours to full day for an extra an extra charge. Just Contact us for any special inquires you might have. We as a company are very flexible with our costumers! .We can also set up for an overnight occasion or a multi-day rental.

Question 6

Do you deliver or should we pick-up?

Accepted Answer

Both Delivery and Pick-up options are available. However, not all units are available for pick up. To confirm whether your unit is available for pickup please give us a call.

Question 7

What form of payment do you accept?

Accepted Answer

We accept: Interac, Visa, Mastercard, American Express, Company checks and Cash.

Question 8

Do you deliver and set up?

Accepted Answer

Yes! We deliver all of our equipment and also pick it up & take it down at the end of your event. This service is “not included in your rental price” the time for Set-up takes approximately 15 to 30 minutes per item. After we set up we will inspect the equipment for safe operation and go over all the rules and regulations with the responsible party. Very important we’ll need to know in advance of any special access instructions for the setup area. For example; stairs on entry, entry through a doorway, gate on entry, if the unit will be set up on grass or concrete also if your event is public or private or if the set up will be in a public park , school, parking lot , community center, street or a backyard.

Funparty - Customized Birthday Lawn Signs Rentals - Celebration Yard Cards

Funparty - Customized Birthday Lawn Signs Rentals - Celebration Yard Cards