Question 1

How long will it take to complete my project?

Accepted Answer

Depending on the square footage, projects can take between 4 to 7 days. Up to 1,000 square feet typically takes up to 4 days, and larger projects are completed within 7 days, including curing time for stain or finish.

Question 2

Do I have to move out of my house while you are working on my floors?

Accepted Answer

No, due to their dust-free sanding systems and environmentally safe, fast-curing finishes, you can stay in your home as long as the project rooms are not disturbed.

Question 3

Can I change the colour of my existing floor?

Accepted Answer

Yes, floors can be stained any color. If you provide a sample, they can match the stain.

Question 4

What kind of finishing products do you use?

Accepted Answer

Genesis Flooring uses only the safest and most environmentally friendly products on the market, with 40 years of experience guiding their choices. They advise caution regarding cheaper products that may be acid or alcohol-based.

Question 5

What about crystal-based finishings?

Accepted Answer

They do not use crystal finishings and do not recommend them, as these products are in the process of being banned.

Question 6

Can you repair my floors before you refinish them?

Accepted Answer

Yes, floor repairs, including replacing planks, are essential before refinishing to ensure a seamless result. They can repair damage so that it's undetectable.

Question 7

Can you repair water damage?

Accepted Answer

If water damage has penetrated the wood's core, planks may need replacement. If the stain is not too deep, the sanding process can remove it.

Question 8

Can you sand and refinish exotic flooring?

Accepted Answer

Yes, exotic flooring requires a more technical sanding procedure due to its hardness, which is their specialty.