Question 1

How long will it take to complete my project?

Accepted Answer

Depending on how much square footage is involved in a project, completion time can vary between 4 to 7 days. Up to 1,000 square feet can take up to 4 days and anything over that would be completed within 7 days. These estimates takes into account curing (or drying) time of the stain or finishing.

Question 2

Do I have to move out of my house while you are working on my floors?

Accepted Answer

Because of our dust-free sanding systems and environmentally safe fast-curing finishings, you are able to stay in your home during our visit as long as the project rooms are not disturbed to ensure maximal results.

Question 3

Can I change the colour of my existing floor?

Accepted Answer

We are able to make your floors any range of colour stain. If you provide us with a sample we will be able to match the stain.

Question 4

What kind of finishing products do you use?

Accepted Answer

With 40 years of experience behind us we have learned to be very discerning when it comes to finishing products. We only use the safest and most environmentally friendly products on the market. You will find other contractors who will quote a cheaper price per square foot, but be careful of their products. Ask them what kind of finishing they are using and if it is acid or alcohol based, you may be putting your health at risk.

Question 5

What about crystal-based finishings?

Accepted Answer

We do not use any crystal finishings and we do not recommend it to our clients. It is important to know that these products are in the process of being banned and will be removed from the shelves in the coming months.

Question 6

Can you repair my floors before you refinish them?

Accepted Answer

It is essential that floors are repaired before they are refinished. We can repair any damage including replacing planks to ensure a seamless refinishing. No one would ever have guessed the floor had been damaged in the first place.

Question 7

Can you remove paint stains from my floors?

Accepted Answer

The sanding process removes all paint, pet or water stains from the first top layers of the wood. As long as a stain is not too deep it can be removed.

Question 8

Can you repair water damage?

Accepted Answer

If the water damage has penetrated the core of the wood, the affected planks would have to be replaced. If the stain is not too deep, however, the sanding process will take care of it.

Genesis Flooring

Genesis Flooring