Question 1

Do you offer installation services?

Accepted Answer

Yes, and we work with a team of experienced installers that provides high-quality services.

Question 2

Do you offer free estimates?

Accepted Answer

Yes, we provide in-home estimates, and they are free of charge.

Question 3

What are your business hours?

Accepted Answer

We are open Monday to Friday from 9am to 6pm, and Saturday from 10am to 4pm.

Question 4

Where is your warehouse located?

Accepted Answer

Our warehouse is located at 60 Colonnade Rd. Unit C - Ottawa ON K2E 7J6, and it is open Monday to Friday, from 8am to 4pm.

Question 5

Can I pick up my order?

Accepted Answer

Sure! All pick-ups require 1 day notice to alleviate congestion and quicker response time.

Question 6

Are samples available?

Accepted Answer

Samples are available for most of the products that we carry and can be picked up at our showroom located at 60 Colonnade Rd. Unit C - Ottawa ON K2E 7J6, Monday to Friday from 9am to 6pm, and Saturday form 10am to 4pm.

Question 7

What is your return policy for stocking materials?

Accepted Answer

Unopened boxes are fully refundable for any stocking material within 30 days. Shipping is the responsibility of the customer. Refunds will be processed on confirmation of returned goods and proper condition of boxes. Refunds will be credited to the original payment type made. We are only able to accept returned items that are in original packaging and in new condition.

Question 8

What payment methods do you accept?

Accepted Answer

Cash, e-transfer, credit card (Visa, Mastercard, and AMEX), and debit cards.

Giant Commercial Flooring

Giant Commercial Flooring