Question 1

Do you sell all the currencies online?

Accepted Answer

We sell most currencies online, however if you require a currency not listed on our website please call our customer service representative at 1-877-933-2555 for assistance.

Question 2

Can I choose the banknotes denominations I want to receive?

Accepted Answer

You will be able to specify your banknote denomination preferences in the comment box when placing your order. We will do our best to accommodate your request but it’s not guaranteed.

Question 3

How much money (cash) should I bring with me?

Accepted Answer

Travel experts agree that you should travel with some of the local currency of the country you will be visiting. There are many expenses which can only be paid for in cash (example: taxi, public transport, tours, tips, etc.), not to mention that many businesses do not accept credit or debit cards. If you do withdraw cash using your debit card abroad, you will pay the fees and a higher rate of exchange charged by your bank, as well as ATM fees. Based on a survey conducted of our clients who returned from travelling abroad, we recommend bringing at least 35% of your travel budget in local currency.

Question 4

Can I exchange from one currency to another without going through Canadian dollars?

Accepted Answer

We use the Canadian dollar as a base. It would be time consuming and ineffective to set daily rates for possible pairings that might otherwise not be necessary. Given the fact that we do not charge any commissions or service charges, it is not costing you anything extra. You are not paying more or receiving any less with this method. The rate you would get if we set a direct rate or the Globex buy rate of the currency you are holding, along with the Globex sell rate of the currency that you are purchasing; you will end up with the exact same amount in the end. This method is the same used to calculate the cross-rate. i.e.: USD to EUR (Example: You have 500USD and want to purchase Euro. Globex would buy your USD and sell you the Euro.) Please note, this is true only due to the fact that Globex 2000 does not charge any fees, this may not be the case with other money service business’ or institutions.

Question 5

I want to buy currencies online. How does it work?

Accepted Answer

Click on the buy online tab, choose the currency you wish to buy (bank notes only), complete client and billing information and issue full payment. We'll send you an email confirming your order details with a confirmation number within 24 hours. A second email will be sent to you when order is complete and in transit with a tracking number. Orders are usually shipped within 3-4 business days depending on the currency availability.

Question 6

How can I track my shipment?

Accepted Answer

With your order confirmation email you will be provided with a tracking number which you will be able to use to track your package or contact the shipping company.

Question 7

What is the cut off time when buying online?

Accepted Answer

The cut off time for orders is at 12:00pm Monday to Friday. Orders received after 12:01pm will be processed 24 hours later and delivered 2-3 days after being processed. I.e. Orders placed on a Monday after 12:01pm and Tuesday before 12:00pm (is considered Tuesday) will be processed on Wednesday and delivered on Thursday. I.e. Orders placed on a Friday after 12:01pm and Monday before 12:00pm (is considered Monday) will be processed on Tuesday and delivered on Wednesday.

Question 8

Do you process and ship on weekends and holidays?

Accepted Answer

Weekends and Statutory Holidays orders will not be processed. Order are only processed Monday to Friday.

Globex 2000 Experts en Devises

Globex 2000 Experts en Devises