Question 1

What areas do you serve?

Accepted Answer

We serve Ottawa/Gatineau and the surrounding areas. For exact locations, please contact us to confirm availability.

Question 2

How do I pay for your services?

Accepted Answer

We accept multiple payment methods, including credit/debit cards, e-transfer, and online payments through our booking system. Payment is typically collected after the service is completed.

Question 3

How much do your cleaning services cost?

Accepted Answer

Our pricing depends on the type of cleaning, size of the property, and frequency of service. We offer one time, weekly, bi-weekly, and monthly packages with discounts for recurring services.

Question 4

Are your team members background checked?

Accepted Answer

Absolutely. Every team member undergoes a thorough background check and screening process before being hired. We only work with trustworthy, reliable individuals who meet our high standards.

Question 5

Will I get the same cleaner or team every time?

Accepted Answer

Whenever possible, we try to assign the same cleaner or team for recurring services. However, this may vary depending on availability, scheduling, and service needs.

Question 6

How do you ensure consistent cleaning standards?

Accepted Answer

We rely on internal checklists, customer feedback, and periodic spot checks to help maintain consistent standards. While we strive for excellence, we always welcome input to help us improve.

Question 7

How long does a cleaning service typically take?

Accepted Answer

The duration depends on the size of your home and the type of service requested. For example, a standard cleaning of a 2-bedroom home typically takes 2–3 hours.

Question 8

What is your policy on cancellations or rescheduling?

Accepted Answer

The Client may cancel any scheduled cleaning service, whether recurring or one-time, provided that written notice of cancellation is received by the Company at least twenty-four (24) hours prior to the scheduled commencement time. Cancellations made by the Client with less than twenty-four (24) hours’ notice shall be subject to a cancellation fee of seventy-five dollars ($75.00).

jchousekeeping Gatineau-Ottawa

jchousekeeping Gatineau-Ottawa