Question 1

What is your best price policy?

Accepted Answer

We match the prices of our local competitors for identical products, upon presentation of proof and subject to certain conditions.

Question 2

What is the return or exchange policy?

Accepted Answer

Returns or exchanges must be made within 30 days, with unused products, in their original condition and packaging. A minimum of 30% of the cost will be charged for returns or order cancellations.

Question 3

Who handles product warranties?

Accepted Answer

Lacroix is not responsible for claims and warranty management. Product warranties are offered and supported exclusively by the manufacturers. It is important to keep your proof of purchase to benefit from manufacturer warranties.

Question 4

How do you handle order cancellations or returns?

Accepted Answer

A minimum of 30% of the cost will be charged for returns or order cancellations. Items on special order or liquidation cannot be exchanged or refunded.

Question 5

What are your company values?

Accepted Answer

Our values are represented in our daily work: Listening, Accuracy, and Presence.

Question 6

Can I get a personalized visit to plan my project?

Accepted Answer

Yes, you can personalize your visit to the store and maximize your time thanks to our specialized team dedicated to providing accompaniment.

Lacroix (J.D. Goulet) Salle de bain et cuisine

Lacroix (J.D. Goulet) Salle de bain et cuisine