Question 1

What is the return policy at Lacroix?

Accepted Answer

Returns or exchanges must be made within 30 days, with products unused, in their original condition and packaging. A minimum of 30% of the cost will be charged for returns or order cancellations. Special order or liquidation items cannot be exchanged or refunded.

Question 2

Who handles product warranties?

Accepted Answer

Lacroix is not responsible for claims and warranty management. Product warranties are offered and supported exclusively by the manufacturers. It is important to keep your proof of purchase to avail yourself of the manufacturer's warranties.

Question 3

What are the store hours for the Lévis branch?

Accepted Answer

The Lévis branch is located near the Convention Centre.

Question 4

How can I get the best price on a product?

Accepted Answer

We match the price of our local competitors for an identical product, upon presentation of proof and subject to certain conditions.