Question 1

What is the policy on appliance prices?

Accepted Answer

Lévesque Électroménagers aims to offer the best value for money. This policy does not apply to clearance or end-of-series products, additional promotional offers, or other special promotions. The policy can be modified without prior notice.

Question 2

What are the delivery times and costs?

Accepted Answer

Delivery is made as quickly as possible after order validation. Times vary by destination and product availability. For orders over $500 (excluding tax) within 40km, delivery is $49. For orders under $499 (excluding tax) within 40km, delivery is $99. Delivery is $5 per kilometer beyond 40km.

Question 3

What happens if a product is out of stock?

Accepted Answer

If a product is out of stock, the customer will be notified and offered the option to receive available products or be credited for the unavailable ones. Lévesque Électroménagers is not responsible for damages due to stock shortages from manufacturers.

Question 4

Are there any restrictions on delivery access?

Accepted Answer

The delivery point must be easily accessible and safe for delivery experts. This includes adequate space and safe access, especially in winter conditions (snow removal). Multiple deliveries for one purchase are not included and may incur additional charges.

Question 5

What are the responsibilities regarding the delivery location?

Accepted Answer

The customer must be present at the delivery location. The delivery area must be clear and accessible. If no one is present upon arrival, a fee will be charged for a subsequent delivery.

Question 6

What are the terms for refunds or exchanges?

Accepted Answer

All sales are final. However, exchanges or refunds may be made in certain situations, and fees will apply.

Question 7

What is the company's stance on appliance availability?

Accepted Answer

Due to the pandemic, product availability has been impacted. Lévesque Électroménagers commits to maintaining the best possible service despite these limitations and working with suppliers.

Question 8

What services are NOT included in standard delivery?

Accepted Answer

Lévesque Électroménagers or its subcontractors do not connect or disconnect water supply for dishwashers or refrigerators, as this requires specialized plumbing services. Similarly, gas appliances require specialized technicians. Delivery teams are not authorized to perform these connections or disconnections.