Question 1

How can I report potholes?

Accepted Answer

You can report potholes using our geolocation tool on the city's website.

Question 2

Where can I find information about municipal services during holidays?

Accepted Answer

Information about adjustments to municipal services during holidays, such as Easter, is posted on the city's news section.

Question 3

What are the emergency numbers to reach the City of Lévis security services?

Accepted Answer

For emergencies, call 9-1-1. For non-urgent police intervention, call 418 832-2911. For confidential information, call 418 835-5436 or email tel-lien@ville.levis.qc.ca.

Question 4

How can I get a copy of a police event report?

Accepted Answer

You can make an access to information request for a copy of an event report.

Question 5

What types of incidents can I report online to the police?

Accepted Answer

You may be eligible to report incidents online such as lost or misplaced items, theft, mischief, fraud, break-ins, harassment, or intimidation. The incident must not be ongoing or urgent, and there should be no involvement of weapons or specific exclusions.

Question 6

Where can I find legal information and consultations?

Accepted Answer

The City of Lévis partners with the Info Justice Capitale-Nationale-Chaudière-Appalaches center to offer confidential and free legal consultations by generalist lawyers at the Cour municipale de Lévis.

Question 7

What are the operating hours for the 311 Lévis service?

Accepted Answer

The 311 Lévis service is available Monday to Friday from 8:30 AM to 4:30 PM, with a slightly later start on Wednesdays at 9:00 AM. For emergency services, call 911.