Question 1

How quickly can you respond to an emergency?

Accepted Answer

We dispatch our emergency plumbers within minutes of your call. Most of the time, we can arrive at your location within 1-2 hours, depending on your area and current demand.

Question 2

Do you charge extra for emergency service calls?

Accepted Answer

While emergency calls may have different rates than scheduled appointments, we always provide upfront pricing before starting any work. No hidden fees or surprise charges.

Question 3

What areas do you serve?

Accepted Answer

We provide emergency plumbing services throughout Ottawa, and surrounding communities including Kanata, Barrhaven, Orleans, and more. See above for Service Areas.

Question 4

Are your plumbers licensed and insured?

Accepted Answer

Yes, all our plumbers are fully licensed, bonded, and insured. We carry comprehensive liability insurance for your protection and peace of mind.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, cash, and e-transfers for your convenience.

Question 6

Should I choose a tank or tankless water heater?

Accepted Answer

This depends on your usage and budget. Tankless systems are more energy-efficient and last longer, but have a higher initial cost. We provide a full consultation to help you decide.

Question 7

How long does a water heater installation take?

Accepted Answer

A straightforward replacement usually takes between 3 to 4 hours.

Question 8

How often should I flush my water heater tank?

Accepted Answer

We recommend flushing your tank annually to remove sediment and prolong its lifespan.

MAYA Plumbing

MAYA Plumbing