Question 1

What is Minute Key?

Accepted Answer

Minute Key offers key duplication services through their machines, allowing users to duplicate their keys. They also provide a referral network for 24-hour emergency locksmith services.

Question 2

What kind of keys can be duplicated?

Accepted Answer

The service allows for the duplication of most common keys. However, certain protected keys like "Do Not Duplicate" keys or keys from public institutions may require authorization.

Question 3

What is the satisfaction guarantee?

Accepted Answer

Minute Key offers a 100% satisfaction guarantee on all duplicated keys. If a duplicate key does not work properly, customers are entitled to a full refund within 30 days of purchase.

Question 4

What are the store hours for the Laval location?

Accepted Answer

The Laval location at 1505 boul. Le Corbusier is open Monday through Saturday from 8:00 AM to 9:00 PM, and Sunday from 8:00 AM to 5:00 PM.

Question 5

Does Minute Key offer emergency locksmith services?

Accepted Answer

Yes, Minute Key provides a referral network of 24-hour emergency locksmiths for home, office, or car needs, guaranteed 24/7.

Question 6

What information is collected when using the service?

Accepted Answer

Information collected can include names, billing and shipping addresses, email addresses, phone numbers, credit card details (not retained), and order information. For kiosk usage, personally identifiable information and payment information may be collected.