Question 1

How can I apply for a Nedco Trade Account?

Accepted Answer

You can apply for a Nedco Trade Account Online or contact your nearest branch for information on becoming a Nedco Trade customer. You can find details on a local branch using the branch locator.

Question 2

How do I place an order online?

Accepted Answer

There are three simple steps for fast ordering: 1) Browse the catalogue online or a paper copy. 2) Enter the item numbers of the products you wish to order into the Fast Order form (manufacturer's part number or Nedco product code). 3) Click on 'Add to basket' to go to your basket and proceed to checkout.

Question 3

What should I do if I forget my username or password?

Accepted Answer

If you forget your username or password, enter your email address into the 'Forgot Username or Password' link, and click 'Send'. A new password will be generated and emailed to you along with your username. You can change your password on your Profile page after logging in. If you continue to experience problems, please Contact Us.

Question 4

How can I get technical help?

Accepted Answer

If you require technical help, please contact any of our branches. They will be happy to assist you. To find your local branch, please use the Branch Locator.

Question 5

When will I receive my invoices/receipts?

Accepted Answer

Invoices/Receipts will be posted out separately to your order and sent to your billing address. If you require an additional copy, please call a branch.

Question 6

How do I create and use Job Lists?

Accepted Answer

A Job List is a list of products you can create and save online. You can create Job Lists from your current shopping basket, previous orders, or by adding products directly from the product details page. To view your Job List, click 'My Account' and then the 'My Job Lists' tab. You can add an entire Job List to your basket or order selected items from it.

Question 7

How will I be notified about the status of my order?

Accepted Answer

You will be emailed when the status of any part of your order changes, keeping you fully informed of each item’s progress. Please note that your order may arrive as one or more consignments.

Question 8

What if I don't receive an order confirmation email?

Accepted Answer

All orders are followed by an email confirmation almost immediately. If you do not receive confirmation within 2 hours of placing your order, please contact Customer Service.

Nedco - Trois-Rivieres, QC

Nedco - Trois-Rivieres, QC