Question 1

Pourquoi devrais-je choisir votre compagnie ?

Accepted Answer

Nettoyeur de la Cité is a family-owned business with over 40 years of experience in specialized cleaning. They offer personalized service, exceptional customer support, and employ specialized technicians with high-quality equipment and products, earning them the "Choix du Consommateur" award for several consecutive years.

Question 2

Des conduits d’air flexibles, est-ce que cela se nettoie?

Accepted Answer

Yes, flexible air ducts can and should be cleaned by professionals using specialized tools and equipment to avoid damage. Neglecting them can lead to the circulation of dust, allergens, and mold, causing health issues like allergies and asthma.

Question 3

Qu’est-ce qui est inclus dans un grand ménage?

Accepted Answer

A deep cleaning service includes comprehensive cleaning of windows, walls, ceilings, and all types of flooring. All rooms are thoroughly cleaned and disinfected, including kitchen cabinets, appliances, garages, and more. They have the necessary products and equipment for walls, ceilings, floors, kitchen cabinets, and appliances.

Question 4

Quels équipements utilisez-vous ?

Accepted Answer

For carpets and furniture, they use a truck-mounted steam cleaning unit with powerful hot water extraction for deep cleaning and quick drying. For hard-to-reach areas or heights, they use portable commercial-grade machinery. For ventilation ducts, they use a "Camion cube" with dust collectors reaching up to 15,000 CFM and positive/negative pressure nozzles for thorough cleaning. Their deep cleaning service is equipped with telescopic poles, HEPA filter vacuums, powerful and biodegradable cleaning products, and experienced staff.

Question 5

A quelle fréquence doit-on nettoyer les conduits de ventilation ?

Accepted Answer

Generally, air duct cleaning is recommended every 5 years. However, more frequent cleaning may be needed due to allergies, presence of pets, excessive dust, construction/renovation, or water damage. Regular maintenance ensures good air quality and extends the system's lifespan.

Question 6

Quels équipements utilisez-vous pour faire le nettoyage ?

Accepted Answer

They use powerful truck-mounted units with high pressure and extraction capabilities, and a powerful water heater for steam cleaning (up to 120°C). Their trucks have independent clean and dirty water tanks for optimal cleaning results for carpets, upholstery, and rugs.

Question 7

Qu’est-ce qu’un nettoyage à la vapeur ?

Accepted Answer

Steam cleaning (hydrolysis or extraction) cleans, disinfects, and deodorizes in one step. It involves high-temperature water pressure and immediate extraction combined with non-residual detergents to prevent dirt from re-adhering to fibers. This method ensures a deeper clean, more vibrant appearance, and quick drying to prevent odor and bacterial growth.