Question 1

What types of railings does NOVA Rampes fabricate and sell?

Accepted Answer

NOVA Rampes fabricates and sells custom railings made of steel, aluminum, and glass for both interior and exterior applications.

Question 2

What is the warranty on NOVA Rampes products?

Accepted Answer

Aluminum products have a 20-year manufacturer's warranty against defects in raw material. Glass and steel products have a 2-year warranty. Accessories and glass panels are not covered.

Question 3

What is the typical fabrication and preparation time for orders?

Accepted Answer

Aluminum outdoor products are usually ready in 7-10 business days. Glass panels (except custom glass) are typically ready in 10-15 business days. Steel products require 3-5 weeks for fabrication.

Question 4

What are the payment terms for custom projects?

Accepted Answer

For custom projects valued at $4,000 and over, a 50% deposit is required to start. Otherwise, full payment is due. The final payment is due upon pickup or delivery.

Question 5

What is the return policy for online purchases?

Accepted Answer

All online purchases are final sale with no returns or refunds. It is crucial to validate your order and seek advice from the team if needed.

Question 6

Who is responsible for the structural viability of the project location?

Accepted Answer

It is the responsibility of the client or their general contractor to validate the structural viability of the project at the installation location.