Question 1

What areas do you serve?

Accepted Answer

South-East Ottawa, Ontario.

Question 2

Is J.R. Lawn & Snow hiring?

Accepted Answer

Yes, we are always looking for reliable, conscientious, hard-working, and honest staff. Please contact us at 613-229-4803 for more information regarding available positions.

Question 3

What happens if I move mid-way through the season?

Accepted Answer

Once agreed upon and paid, the contract is irrevocable. We do not offer any refund. The address in question will be serviced until the end of our agreement. However, if your new address is within our service area, we can transfer the service. An evaluation of the new address will be done and the price will be adjusted accordingly if need be.

Question 4

What training does your staff receive?

Accepted Answer

The most thorough training in the business! Each new recruit is trained on the navigation of their route, familiarized with the technical aspects of their equipment, provided with hours of practical driving exercises, and thoroughly briefed on safety issues. New staff are provided with both literature and hands-on training. We believe that preparedness reduces stress, the opportunity for damage, and the loss of time, which ultimately translates into the delivery of better service for our customers.

Question 5

What is your repair policy?

Accepted Answer

Our staff is required to report to their foremen and on their worksheet, at the time of the incident, any damages caused to your property. This information is then extracted from the worksheet at the end of the shift and logged for repair. Exclusions to this rule include any and all items left in the immediate work area of our equipment (i.e. on the driveway). Examples would be flower pots, planters, downspouts, recycling bins, garbage cans, basketball nets, children’s toys, and extension cords. Our office staff or drivers should report damages directly to you at the time of the incident, but you can always verify with our office staff, the day following the incident if you have any concerns.

Question 6

Do you have enough equipment to do all the work?

Accepted Answer

We have more than 70 pieces of equipment to handle lawn care projects of all sizes.

Question 7

Are you insured?

Accepted Answer

Yes, we have a $5-Million-dollar liability.

Question 8

What forms of payment do you accept?

Accepted Answer

Cheque or Credit Card (Visa or MC only).

Ottawa Lawn Maintenance - Grass Mowing - J.R. Lawn and Snow

Ottawa Lawn Maintenance - Grass Mowing - J.R. Lawn and Snow