Question 1

What is your refund policy?

Accepted Answer

If you are not satisfied with our services, contact us within 30 days for a revision, repair, or rework. After 30 days, no refunds or revised work statements will be issued. A 8% processing fee will be deducted from all debit or credit card refunds.

Question 2

Can I return installed materials?

Accepted Answer

Due to the nature of our business, we typically cannot accept returns of installed material. If a replacement is needed due to circumstances outside of your control, contact us, and we will assess the feasibility of a return or replacement.

Question 3

How can I cancel my order for services?

Accepted Answer

You have the right to cancel your order for services within 7 days of our service agreement. You must inform us of your decision, and communication of cancellation must be sent before the 7-day period expires.

Question 4

What information do you collect?

Accepted Answer

We collect information you provide for payment processing, customer support, and information requests. This includes information provided during sign-up, contact form submissions, emails, online payments, or other communications.

Question 5

How do you use the information collected?

Accepted Answer

We do not share your personal information with third parties except as described in our privacy policy. We may share it with third-party service providers for legal and payment processing purposes, who are required to comply with our Privacy Policy.

Question 6

How do you handle changes to the Privacy Policy?

Accepted Answer

We may update our Privacy Policy to reflect changes in how we collect and process information. We will provide notice on our website and may notify you by email before changes become effective. Continued use of our services after changes are in effect signifies your agreement to the revised policy.

Palmetto Landscaping and Design

Palmetto Landscaping and Design