Question 1

What is the coverage period for the Smart Part Protection Plan?

Accepted Answer

The Smart Part Protection Plan provides one (1) year of additional coverage for cosmetic parts and two (2) years of additional coverage for functional parts, commencing from the possession date.

Question 2

What defines a cosmetic part versus a functional part?

Accepted Answer

A cosmetic part influences appearance without affecting functionality (e.g., visible, non-critical aesthetic components). A functional part is essential for the appliance's core operation (e.g., heating, cooling, spinning, draining), and without it, the appliance won't perform basic functions.

Question 3

What are the benefits of the Smart Part Protection Plan?

Accepted Answer

Benefits include one (1) year additional coverage for cosmetic parts, two (2) years additional coverage for functional parts, Smart Part Complete warranty credit, no deductible, and coverage for mechanical and electrical failures.

Question 4

What are the eligibility requirements for the Smart Part Protection Plan?

Accepted Answer

The product must be used as intended, manufacturer maintenance must be performed, and proper electrical connections must be used.

Question 5

What should I do if I suspect a product issue?

Accepted Answer

If damage or breakdown is obvious or suspected, take reasonable precautions to protect against further damage and contact King and State within 7 days to initiate a claim.

Question 6

How can I file a claim?

Accepted Answer

Claims can be filed via the King and State call center or website. You will need to submit all required documentation and information as requested by K&S.

Question 7

What is not covered under the Smart Part Protection Plan?

Accepted Answer

The plan does not cover pre-existing conditions, add-on accessories, damage from accidents or foreign objects, unexpected events (weather, fire, war), issues covered by separate insurance, abuse, neglect, misuse, theft, rust, corrosion, operation outside parameters, consumer-replaceable items, improper installation/removal, failure to adhere to maintenance, or impact damage.

Question 8

Can I cancel the Smart Part Protection Plan?

Accepted Answer

Yes, you can cancel the Plan for a full refund within 10 days from the original purchase date if no claims have been paid.

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Pièces Reliable