Question 1

Est-ce normal que mes fenêtres craquent et fassent du bruit?

Accepted Answer

Yes, it is normal for windows to creak. The materials contract at night due to lower temperatures and expand when the sun heats them, causing small creaks.

Question 2

Est-ce normal de voir l’apparition de buée sur les Thermos?

Accepted Answer

If the fog appears inside the house and can be wiped away, it's likely due to high humidity. If the fog is between the panes of glass, the thermos is likely unsealed.

Question 3

Est-ce que je dois faire venir un technicien sur place lorsque ma porte-patio ou ma porte moustiquaire ne se verrouille pas facilement?

Accepted Answer

In most cases, the locks on the frame can be adjusted with screws, which can resolve the issue without needing a service call.

Question 4

Mon verrou électronique ne fonctionne plus.

Accepted Answer

First, check that the batteries are correctly installed. If they are, try replacing them with industrial batteries, which often resolves the problem.

Question 5

Est-ce que vous pouvez vous déplacer pour prendre mes mesures pour une soumission?

Accepted Answer

Yes, we offer this service. However, you can also provide us with your own approximate measurements, which will be sufficient for us to provide a quote.

Question 6

Sommes-nous responsables de nos mesures de portes et fenêtres?

Accepted Answer

For quotes, we use approximate measurements from the seller or client. If Polair3 handles installation, a technician will take precise measurements for manufacturing. If Polair3 does not install, the client must provide their own measurements for manufacturing. A technician can assist with measurements for a fee.

Question 7

Est-ce que le thermos triple verre est plus insonorisé que le double verre?

Accepted Answer

Yes, it is a significant advantage and should not be overlooked.

Question 8

Est-ce qu'il est possible d'avoir des teintes de thermos?

Accepted Answer

Yes, there are films with different tints and functions. Our advisors can help you choose the right product.

Portes et Fenêtres Polair 3

Portes et Fenêtres Polair 3