Question 1

Do you offer custom doors?

Accepted Answer

Yes, we offer a custom door service through our cutting and pre-assembly workshop. Whether for specific dimensions or precise fitting, our team can offer a solution tailored to your needs. Contact us to discuss your project or get a quick quote.

Question 2

Are your moldings ready to be painted or stained?

Accepted Answer

Most of our moldings are ready to be painted or stained (for wood). Check the product details or ask our team for more information.

Question 3

Do you sell accessories like handles and locks?

Accepted Answer

Yes, we have a selection of accessories such as handles, hinges, locks, and other hardware.

Question 4

What types of products do you offer?

Accepted Answer

We offer a comprehensive range of products for interior finishing, including: Interior doors (wood, MDF, HDF, standard or custom, pre-assembled or not), Decorative moldings (baseboards, casings, o'gee, quarter rounds, etc. (MDF, Wood, and PVC)), Flooring (Laminate and Vinyl), Wall decor and suspended ceilings, Hardware (Handles, hinges, locks...), Stair products (Steps, risers, railings, posts, balusters, landing nosings).

Question 5

Do you offer delivery service?

Accepted Answer

Yes, we offer delivery service. Fees vary depending on the distance and the order. Please contact the relevant branch for more information.

Question 6

Can I pick up my order in store?

Accepted Answer

Yes, absolutely. Once your order is ready, our in-store team will call you directly to inform you. Please note: automatic notifications are reserved for online orders. These are not delivered, they are only available for in-store pickup.

Question 7

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, Mastercard), debit cards, Interac transfers, as well as secure online payments.

Question 8

Can I pay upon delivery or pickup?

Accepted Answer

No, payment must be completed before delivery or at the time of pickup.

Question 9

Do you offer residential installation service?

Accepted Answer

We do not offer residential installation service. However, we can refer you to trusted professionals in your area for the installation of doors, moldings, or stairs.

Question 10

Do you offer in-home measuring services for individuals?

Accepted Answer

For individuals, we do not offer in-home measuring. However, for certain construction or multi-unit housing projects, we offer this service upon request. Do not hesitate to contact us to see if your project is eligible.

Question 11

Do you accept returns?

Accepted Answer

Yes, we accept returns within a reasonable period following the purchase. However, we prioritize issuing in-store credits over refunds. To be eligible for a return, the product must be: In perfect condition, Uncut, unpainted... In short, unmodified, In its original packaging, when possible. Some products cannot be returned, such as: Clearance items, Special orders or custom items, Items clearly identified as final sale on the invoice. Do not hesitate to contact us or visit the store with your invoice for any return request.

Question 12

What is the warranty on your products?

Accepted Answer

All our products are covered by the legal warranty provided by the Consumer Protection Act of Quebec, which protects you against manufacturing defects or non-compliant uses. For any issues, contact us with your invoice and photos if necessary. We will assess the situation quickly.

Portes et Moulures Dépôt

Portes et Moulures Dépôt