Question 1

Do I need an account to make an online purchase?

Accepted Answer

No, it is not necessary to create a customer account to order products online. However, a customer account offers several advantages such as tracking your orders, viewing your online purchase history, and visualizing your wish list.

Question 2

I can't complete my order, can someone help me?

Accepted Answer

Contact our web customer service at 1-888-504-0247. A team member can help you Monday to Friday from 8 AM to 5 PM (EST).

Question 3

Why do I need to choose my Potvin & Bouchard store?

Accepted Answer

Selecting a Potvin & Bouchard store allows us to confirm product prices and item availability at a store near you. Prices and product quantities can vary from one store to another.

Question 4

How will my online order be delivered?

Accepted Answer

If you select home delivery, your online order will be delivered by Purolator or Canada Post to the postal address indicated when finalizing your purchase. If you select in-store pickup, your order is prepared at the store you chose, and you will receive an email when your order is ready for pickup.

Question 5

What are the delivery times?

Accepted Answer

Delivery times by truck are generally 7 to 10 business days, but can be faster. For parcel delivery, delivery times are estimated by the carrier.

Question 6

How much does delivery cost?

Accepted Answer

Delivery is free for any online order of $49 and over before taxes, for items weighing 70 lb (31 kg) or less and measuring less than 48 inches. If your order totals less than $49 before taxes, a $6.99 delivery fee will be added to your invoice.

Question 7

Can I pick up my online order at my Potvin & Bouchard store?

Accepted Answer

In-store pickup is available at our 4 branches. Please note that the pickup option may not be available for certain products. If you selected home delivery, your items will be delivered to the postal address indicated when you purchased online. To pick up an online order, you must select the in-store pickup option when ordering online.

Question 8

What payment methods can I use to pay for my order?

Accepted Answer

You can pay with Visa, MasterCard, American Express, or Paypal.

Potvin & Bouchard Chicoutimi

Potvin & Bouchard Chicoutimi