Question 1

I forgot my password, what can I do?

Accepted Answer

If you forgot your password, please use the 'Forgot Password' link on the login page. You will receive an email with instructions on how to reset your password.

Question 2

Do I need an account to make an online purchase?

Accepted Answer

No, it is not necessary to create a customer account to order products online. However, the customer account offers several advantages such as tracking the status of your orders, consulting your online purchase history and viewing your wish list containing the products you have saved for future purchases.

Question 3

I can't complete my order, can someone help me?

Accepted Answer

Contact our web customer service at 1-888-504-0247. A member of our team will be able to help you from Monday to Friday from 8 a.m. to 5 p.m. (ET).

Question 4

Why do I have to choose my Potvin & Bouchard store?

Accepted Answer

Selecting a Potvin & Bouchard store allows us to confirm the selling price of our products and the availability of items in a store near you. Product prices and quantities offered may vary from one store to another.

Question 5

I would like to cancel my online order, what can I do?

Accepted Answer

Contact our web customer service as soon as possible at 1-888-504-0247 or by email at [email protected] A member of our team will be able to help you from Monday to Friday from 8 a.m. to 5 p.m. (ET). Please note that if it is an in-store pickup order that has already been prepared in-store, we will have to proceed with a refund on your credit card.

Question 6

I made a mistake in my online order or my mailing address, what can I do?

Accepted Answer

Contact our web customer service at 1-888-504-0247 or by email at [email protected] A member of our team will be able to help you from Monday to Friday from 8 a.m. to 5 p.m. (ET).

Question 7

How can I take advantage of the online liquidation?

Accepted Answer

Prices for products in the online liquidation section of potvinbouchard.ca are valid for online orders only, even if products from this section are also available in-store. Prices are valid while stocks last and quantities may be limited.

Question 8

How will my online order be delivered?

Accepted Answer

If you select home delivery, your online order will be delivered by Purolator or Canada Post to the mailing address indicated when finalizing your purchase. If you select in-store pickup, your order is prepared at the store you have chosen, and you will receive an email when your order is ready for pickup. Note that delivery is not included if you have chosen this option. If you wish the store to deliver your items prepared in-store, you must contact your retailer to validate this possibility. Truck delivery fees apply.