Question 1

What payment methods do you accept?

Accepted Answer

We accept payment by Visa™ and MasterCard™ credit cards issued in Canada. We also accept crypto payments (BTC, XRP, MATIC, LTC, DOGE, BNB, USDC) and offer payment in 4 installments with Sezzle.

Question 2

What is your warranty policy?

Accepted Answer

We offer a 90-day guarantee on the proper functioning of the device. This warranty excludes physical or liquid damage, or devices with an active Apple/Google ID or password.

Question 3

What is your refund policy?

Accepted Answer

We accept refund requests within 7 days from the date of purchase. For orders not yet shipped, a full refund minus a 3% fee is issued. For shipped orders, a full refund minus shipping costs is issued. For in-store purchases, the refund is complete. Accessories are not refundable. Refunds are not accepted if the product has physical or liquid damage, or if the device is still connected to an Apple ID, Google, or password.

Question 4

What is your exchange policy?

Accepted Answer

Exchanges are possible within 7 days from the date of receipt if you are not satisfied with the device. The exchange must be for a device of equal or greater value. The product must be in the same condition as initially received. Shipping costs for exchanges are the customer's responsibility. Exchanges are not accepted for products with physical or liquid damage, or if the device is still connected to an Apple ID, Google, or password.

Question 5

What are the conditions for using Sezzle?

Accepted Answer

When using Sezzle, an additional 6% fee will be added to your order total. This fee is non-refundable. Refund rules for other payment methods apply, and the 6% fee is never refunded.

Question 6

How do I use JFB Tokens?

Accepted Answer

You can use your JFB Tokens as coupons to get discounts in-store or online for phones, repairs, or tech accessories. The more tokens you hold, the more you save.

Réparation Jean-Francois Bergeron

Réparation Jean-Francois Bergeron