Question 1

What is the guarantee on door and window installation?

Accepted Answer

Door and window installation comes with a 7-year guarantee.

Question 2

What are the steps involved in your door and window installation process?

Accepted Answer

The 10 steps include: Arrival of installers, Preparation of the work site, Removal of the doors and windows being replaced, Inspection of the openings, Reparations, if needed, Installation of the new doors and windows, Insulation, Interior and exterior finishing, Work site clean-up, and Provision of the final invoice with all documents.

Question 3

Can I install the doors and windows myself?

Accepted Answer

Yes, it is possible to install them yourself, but it's critical to ensure you have all the necessary skills and inform yourself of all the standards in effect. You can refer to a guide published by the APCHQ for assistance.

Question 4

What makes your windows energy-efficient?

Accepted Answer

Our windows are approved by ENERGY STAR and have a low E-argon coating thermos, also known as high energy performing windows or low-e glass, which helps reduce heat loss and lower energy consumption.

Question 5

What types of windows and configurations do you offer?

Accepted Answer

We offer various types and configurations including casement, awning, single-hung, double-hung, single slider, double slider, architectural window, bay window, and arched window.

Question 6

What colors are available for the ZEN Collection windows?

Accepted Answer

The ZEN Collection windows are available in black, commercial brown, and charcoal. A custom color can also be provided upon the client's request.

Question 7

What is the advantage of a casement window?

Accepted Answer

The casement window is practical, more water-resistant, easy to maintain, and available in many customizable options. It allows for near-100% ventilation and its multipoint locks enhance sealing.

Question 8

Why choose an awning window?

Accepted Answer

The awning window is ideal for rooms with restricted space and height, such as basements or above a kitchen sink. It offers better protection against rain and allows for a larger opening than sliding windows for maximum air circulation.

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